Planning & Support
Resources and downloads
Practical funeral resources, approved downloads and trusted guidance about first steps, arranging a funeral, costs, financial help and bereavement.
Use these resources when you need a practical next step, want to compare options or would prefer to read information in your own time. The main guidance is available as accessible website content; approved downloads are provided where a printable copy is genuinely useful.
Guidance on this website
What to do when someone dies
Step-by-step guidance for a death at home, in hospital or in a care setting, including registration, the Medical Examiner and coroner involvement.Read the guidanceArranging a funeral
Compare funeral types, specialist services, beliefs and values, and the choices that can make a funeral personal.Explore funeral optionsFuneral costs
See approved starting figures and understand how Valentines’ charges, third-party fees and personal choices appear in an estimate.Understand funeral costsPlanning your own funeral
Record preferences and make the information easier for the people close to you to find.Plan and record your wishesBereavement support
Find trusted national, local and specialist support and urgent-help information.Find bereavement supportFrequently asked questions
Get concise answers and follow links to the full guidance when the answer depends on the circumstances.Read all FAQs
Trusted external information
GOV.UK: what to do after someone dies (opens in a new tab)
Official practical guidance.
GOV.UK: get help with funeral costs (opens in a new tab)
Eligibility and current Funeral Expenses Payment information.
GOV.UK: Children’s Funeral Fund for England (opens in a new tab)
Help with eligible child and baby funeral costs.
FCA: check a funeral-plan provider (opens in a new tab)
Check authorisation and relevant permissions.
GOV.UK: bereavement help and support (opens in a new tab)
Current national and specialist services.
Frequently asked questions
Yes. The pages are designed to print clearly from a browser. Where a dedicated download is available, check its version date so that you know it is current.
Web pages are easier to keep current, search and use with assistive technology. Important information should not be available only inside a download.
Use the funeral costs page and the approved current Standardised Price List. Ask us for an itemised estimate for the funeral you are considering.
The links are selected as trusted sources, but their content and services are controlled by other organisations. Check the date and current terms on the destination website, particularly for financial, legal or support information.
Talk to someone who can help
If someone has died or you need immediate guidance, call either of our branch numbers for 24-hour assistance.
You do not need to know what to ask. We will take you through the next steps.
For non-urgent enquiries, you can request an estimate or contact us online. We will respond during office hours 09:00-16:00.